Cracking The Last Mile Dilemma Focusing On The Human Factor And Customer Experience

Cracking The Last Mile Dilemma Focusing On The Human Factor And Customer Experience

The quality of last mile services directly impacts customer experience. Case analyses reveal that many express delivery platforms face numerous issues in human resource management, delivery capability, and cost collection. To improve service quality, it is essential to raise the franchise threshold, formally assess delivery rates, and moderately adjust delivery fees to ensure that outlets can operate normally, thereby enhancing customer satisfaction.

07/22/2025 物流资讯
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Dongjiang Chamber of Commerce Storage Branch Sets Sail Promoting Northern Logistics Transformation and Innovation

Dongjiang Chamber of Commerce Storage Branch Sets Sail Promoting Northern Logistics Transformation and Innovation

The Dongjiang Free Trade Zone Chamber of Commerce's Warehousing Division has been officially established, aiming to promote resource sharing and innovation in warehousing logistics services. Leveraging regional advantages, it seeks to enhance the expansion of domestic and international markets. Dongjiang will develop an international collection warehouse base to increase the financial value of warehousing enterprises and respond to new industry demands.

07/23/2025 仓储
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Container Shipping Export Operation Process Guide

Container Shipping Export Operation Process Guide

This article outlines the complete operational process for exporting full container loads by sea, including steps such as cargo collection, inquiry, booking, packing, customs declaration, bill of lading review, and cost settlement. It provides systematic guidance for maritime operators, emphasizing the specific requirements of each step and strategies to handle unexpected situations, ensuring that the entire operation is efficient and organized.

07/18/2025 物流知识百科
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Freight Forwarders Adopt New Strategies to Secure Timely Payments

Freight Forwarders Adopt New Strategies to Secure Timely Payments

In the competitive transportation market, freight forwarders need to pay attention to the risks of prepaid freight clauses, the rights of bill of lading holders, and the identity of the actual freight payers when collecting freight charges. By establishing reasonable contractual agreements and selecting reputable charterers, freight forwarders can effectively protect their interests, ensure timely collection of freight, and reduce economic risks.

07/28/2025 物流知识百科
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Drone Tech Cuts JT Express Orange Delivery Times by 40

Drone Tech Cuts JT Express Orange Delivery Times by 40

Jitu Express has applied drone delivery for navel oranges in Fengjie, Chongqing for the first time, significantly improving transport efficiency and reducing labor costs, with recent collection volumes increasing by over 40%. Aimed at addressing transportation difficulties in mountainous areas, Jitu plans to explore more applications of drones in the express logistics sector, injecting new momentum into high-quality development.

08/06/2025 物流资讯
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Freight Forwarders Face Mounting Payment Risks in Global Supply Chains

Freight Forwarders Face Mounting Payment Risks in Global Supply Chains

International freight forwarders face significant financial pressures, especially after the COVID-19 pandemic. Frequent account period management has become a means for agents to control risks and ensure cash flow. With intensifying market competition and rising shipping and air transport costs, freight forwarders are compelled to be more cautious and flexible when handling receivables, making it urgent to adopt tailored collection strategies for different clients.

07/29/2025 物流资讯
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Freight Forwarding Guide Covers Fees Docs and Customs Hurdles

Freight Forwarding Guide Covers Fees Docs and Customs Hurdles

This article provides detailed analysis and practical advice on common issues in freight forwarding, such as Telex Release fees, MSDS, and customs clearance. It covers Telex Release fee collection strategies, MSDS preparation, customs clearance route selection, cargo damage handling, interpretation of trade terms, export certification requirements, and fumigation & qualification procedures. The aim is to help freight forwarders mitigate risks and improve efficiency in their operations.

08/22/2025 物流知识百科
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Unveiling the Roles and Operational Strategies of the Logistics Information Department

Unveiling the Roles and Operational Strategies of the Logistics Information Department

The Logistics Information Department serves as an information exchange platform between cargo owners and drivers in the modern logistics industry, addressing issues of information asymmetry. By collecting and publishing transportation information, it effectively facilitates transactions between both parties and enhances transport efficiency. Additionally, key steps in its operations include information collection, sourcing expansion, and transaction promotion, which lay a solid foundation for trust and cooperation in the logistics sector.

07/18/2025 物流资讯
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Understanding Free Detention: The Value and Significance in Ocean Freight Containers

Understanding Free Detention: The Value and Significance in Ocean Freight Containers

Free Detention is a period in international shipping during which the cargo owner can use the container without charge, typically lasting for 7 days. Exceeding this period incurs detention fees. Understanding Free Detention and the methods for applying for extensions is crucial for cargo owners to effectively manage transportation costs. The collection of detention fees aims to enhance the utilization of containers and prevent cargo owners from monopolizing them.

07/21/2025 物流知识百科
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China's Shipping Firms Face Rising Payment Risks as Freight Rates Fall

China's Shipping Firms Face Rising Payment Risks as Freight Rates Fall

As the number of carriers increases, competition in the transport market intensifies, making it crucial to implement effective measures to ensure timely freight payments. Risks associated with prepaid freight terms need to be clearly outlined in contracts to avoid complications in recouping fees. Furthermore, confirming the actual payer of the freight is essential. Carriers should pay attention to the details of relevant agreements to ensure smooth freight collection.

07/28/2025 物流资讯
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